Safety & Moderation Policy

At Say4Real, we believe that anonymous messaging shouldn't mean a free pass for abuse. We are committed to maintaining a safe, open environment for honest communication. To achieve this, we employ a multi-tiered moderation system combining instant filtration and advanced AI context analysis.

1. Instant Filtering

Our first line of defense is an aggressive, synchronous filtering engine powered by Leo-Profanity. Every message submitted to the platform is instantly scanned prior to being persisted in our database. We have extended this system with custom dictionaries, including extensive Bengali datasets, to cover a broad spectrum of languages and dialects.

When extreme profanity or banned phrases are detected, the offensive content is masked before it ever reaches the recipient, and the sender earns a strike on their moderation record.

2. AI Context Analysis

Because modern harassment is nuanced and context-dependent, simple keyword matching is not enough. To catch subtle bullying, hate speech, threats, and identity attacks, every message is scored by OpenAI's moderation model.

When a message scores as high-toxicity, its content is masked — replaced with asterisks so the abuse never lands — and the sender is struck. The (censored) message still arrives rather than silently vanishing, so a false positive can never disappear a legitimate note without a trace.

3. Strikes & Shadow-Bans

Each masked message adds a strike, keyed to the sender's IP and device fingerprint rather than an attacker-resettable client value. Moderators can review the strike ledger and shadow-ban a sender on demand; the system also auto-shadow-bans a serial abuser once they cross a high strike threshold.

A shadow-banned sender's messages silently fail — the recipient receives no notification and sees no trace, denying trolls the feedback they need to adapt. A signed-in restricted account instead sees a clear "account restricted" notice, so a genuine user is never left guessing.

4. Encryption & True Deletion

Your inbox is encrypted at rest. Message content and sender data are stored encrypted (AES-256-GCM) under a separate encryption key for every account, and values we must match for safety (rate limits, bans, thread grouping) are stored only as one-way keyed hashes — never raw.

Deleting your account destroys your account's encryption key along with your data — everything encrypted under it becomes mathematically unrecoverable by anyone, including Say4Real. Delete means delete: no deactivation limbo, no recovery window.

5. Reporting and Continuous Improvement

Our models and dictionaries are consistently updated to recognize new slang, emerging threats, and shifting language patterns. We take user safety incredibly seriously and remain dedicated to preventing Say4Real from becoming a vector for online abuse.